On-premises servers, virtual machines, the cloud and dozens of SaaS apps: hybrid environments are now the norm. This makes it increasingly difficult to maintain an overview.
In 2024, Freshworks acquired Device42, a specialist in discovery and dependency mapping. That technology is now integrated into Freshservice, under the name Advanced ITAM, powered by Device42.
Discovery Hub
Everything in one place
In Freshservice’s Discovery Hub, you can manage all the ways to discover assets. The core functionality is included as standard in Freshservice: discovery with and without an agent, and cloud discovery for platforms including AWS, Azure and Google Cloud. You can also map SaaS apps such as Zoom and Slack here.
Device42 provides the advanced layer on top of this, with dependency mapping, automatic reconciliation and advice for your cloud migration.
Six reasons to choose Freshservice + Device42
From an up-to-date CMDB to a better foundation for AI.
A CMDB that’s always accurate
Device42 continuously scans your environment and automatically keeps the CMDB in Freshservice up to date. No more outdated spreadsheets.
Unobstructed view
Physical, virtual and cloud assets in a single overview, from servers and network equipment to containers and storage.
Dependencies at a glance
You can see how applications, servers and databases depend on one another. In the event of a fault, you know straight away what’s affected, and when changes are made, you avoid any surprises.
Resolve issues more quickly
You can link configuration items directly to tickets. Agents have the right context to hand, without having to leave Freshservice.
Ready for any audit
Changes to configuration, allocation, location and status are recorded, along with the date, user and source. You can export reports on licences and warranties whenever necessary.
A better foundation for AI
AI is only as smart as the data it runs on. Reliable asset data from Device42 helps the AI in Freshservice to predict problems and automate solutions.
Getting started
From periodic to ongoing
With Freshservice and Device42, asset management is no longer a periodic stock-take, but an ongoing and automated process. This means lower risk, faster solutions, stress-free audits and reliable data as a basis for AI.
Curious to find out whether Advanced ITAM is right for your environment? We’d be happy to discuss this with you.