More than 50,000 support teams use Freshdesk Omnichannel
A single platform for all your customer interactions
With Freshdesk Omnichannel, you can manage all customer enquiries from a single central platform.
Whether customers contact you via email, WhatsApp, live chat or social media, everything is brought together in a single overview for your support team.
Thanks to smart automations, AI support and real-time dashboards, you can work faster, more consistently and with greater insight. No separate tools, no clutter – just complete control over your customer communications.
- A single inbox for email, chat, WhatsApp and social media
- Smart workflows and AI support for agents
- A comprehensive overview of performance by channel and team
Gorilla Services helps these and other organisations to design and implement Freshdesk Omnichannel in a smart way
Everything you need for excellent omnichannel customer service
Freshdesk Omnichannel isn’t just a collection of separate features, but a single platform where channels, teams and automation come together. This helps you maintain an overview, work more efficiently and deliver consistent service, no matter how customers get in touch.
One central inbox for all your channels
Customers get in touch via email, chat, WhatsApp or social media and expect the same level of service across all channels. With Freshdesk Omnichannel, everything comes together in a single view, including the full conversation history and context.
Help your support team work together more efficiently
Freshdesk Omnichannel is designed for teams. Tickets are automatically assigned, priorities are clear, and colleagues collaborate on a single ticket without causing any internal confusion for the customer.
Fewer tickets thanks to AI and self-service
Not every enquiry needs to be handled by a member of staff. With AI support and a smart knowledge base, customers can help themselves, whilst agents receive support where necessary.
All your questions answered
Freshdesk Implementation
Whether you want to get started quickly or are looking for a comprehensive customer service solution, we offer the perfect implementation package.
We’ll help you choose the right Freshdesk tools for your organisation, so you always get the best solution without any unnecessary costs.
Integrate easily with other Freshworks products
Integrate Freshdesk Omnichannel with ease. Take advantage of the ChatGPT integration and scale up your support across every channel with AI-powered bots.
Freshcaller
Optimally support your agents with an intuitive, all-in-one contact centre solution so they can deliver exceptional service
Freshchat
Make it easy for support, marketing and sales departments (and even bots!) to communicate with your customers on a large scale.
Gorilla Services
Platinum partner, for over 10 years!
As a Platinum Partner, Freshdesk holds no secrets for us. Every day, our team of specialists is on hand to help you with your specific needs, and even after implementation, we’ll continue to support you so you can stay ahead of the curve in this rapidly changing world with the best software!
- The world’s largest implementation and integration partner
- Thousands of customers have gone before you
- A knowledgeable and dynamic team
Don’t wait until tomorrow – get in touch with no obligation!
Get started today and let us work with you to determine the right Freshdesk configuration and set-up. There’s absolutely no obligation.
- Free, no-obligation advice from our Freshdesk experts
- Tailored entirely to your specific use case, to suit your business
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