Noordhoff Care
“We now have clarity, transparency and reduced workloads. And if someone is ill, someone else can simply take over their work.”
Linda van der Wel, Marketing & Service Manager, Noordhoff Care
Processes were recorded in a fragmented manner (SharePoint, separate documents) or were missing altogether.
Each department had its own workflows → little overview and consistency at organisational level.
No shared structure or workflow
Previous tooling (Asana/Jira) felt either too limited or too technical.
Bringing all processes and projects together in one system (monday.com) instead of separate documents and tools.
Consistent processes across the organisation, but with room for customisation per department.
Enable teams to collaborate more effectively through shared structures, insights, and dashboards.
Opt for a platform that is widely accepted (not too technical, but powerful).
The solution
The collaboration with Gorilla Services began with the implementation of Freshdesk. That process went smoothly thanks to direct support and clear communication.
When Gorilla demonstrated their own project approach in monday.com, it quickly became clear that this platform could also be the next step for Noordhoff Zorg.
Previous experiences with Asana and Jira had shown that many tools were either too limited or felt too technical.
Monday.com offered the intuitive operation and flexibility that Noordhoff was looking for: attractively designed, easy to share with customers and external parties, yet powerful enough for complex processes.
The rollout got off to a challenging start, as the learning path production proved to be complex. However, Gorilla quickly adapted: another specialist, on-site sessions and closer coordination ensured that confidence grew.
Each department was given its own workspace, processes were standardised, and a superuser group was created to share knowledge and accelerate adoption.
Monday.com thus evolved from a support tool into a central hub where marketing campaigns, learning paths, customer projects and even time registration come together.
Results
Central overview
All departments now work in a single environment. Progress, capacity and priorities are always transparent.
Less noise, more peace and quiet
Fewer emails and separate documents, faster switching between departments.
Better transferability
Work can be easily taken over in the event of illness or absence.
Simple time registration
Uniformly organised in monday.com, immediately usable in reports.
Streamlined processes
Time savings and clarity in the production of learning paths and campaigns.
Adoption
Superusers and six-weekly knowledge sessions ensure continuous use and knowledge sharing.