The debate surrounding AI is often tinged with a touch of fear: will the technology take over our jobs? The reality, however, is far more interesting. It’s not a question of software or AI; it’s about a smart synergy in which AI enhances our software.

In February, I travelled with the team to Prague for the monday.com Partner Summit. One thing became immediately clear there: AI is being fully integrated into the platform. This ensures seamless collaboration between humans and artificial intelligence.

The key message? We’re shifting from doing the work ourselves to managing it intelligently. With monday AI, the work is actually done for you; all you have to do is manage it. This shift in focus will fundamentally change the way organisations operate.

From overview to action: the new driving force behind your organisation

Structure, insight and overview remain the foundation, but the role of monday.com is changing. Whereas the platform began as a Work OS to structure processes, it is now evolving into a platform that actively carries out work.

Think of:

  • Projects that set themselves up
  • Workflows in which decisions are made for you
  • Administration that you no longer maintain yourself, but merely check
  • Data that not only provides insight, but also takes action

AI plays a key role in this. Not as a standalone feature, but as an integrated layer within the entire platform.

The monday.com AI ecosystem

monday.com isn’t building a standalone AI tool, but a complete ecosystem that works in tandem with your data, processes and teams.

1. monday Sidekick – your AI assistant for your own data

Sidekick is similar to tools such as ChatGPT, Gemini and Claude, but fully integrated into your own work environment. What makes it powerful:

  • You ask questions about your own projects and data
  • You receive immediate contextual answers
  • Everything stays within your own secure environment

For example: “Which projects are at risk this month and why?” or “Where are the risks within this project?”

Instead of manually creating reports, you gain immediate insight.

De kracht van monday AI

Building without code

2. Monday Vibe

Within Monday Vibe, anyone can create whatever they want. The sky’s the limit! Build your own workflows and apps without writing a single line of code to make your work easier or to have the work done for you. You describe what you need, connect existing boards or other data, and the AI builds it for you. Examples include:
  • Dashboards
  • Tools
  • Workflows

But there’s an important point to bear in mind here:
👉 The quality of your output depends entirely on the input you give your AI.

A vague prompt such as: “Create a project tracker” will yield something useful. But a strong prompt such as: “Build a real-time KPI dashboard that calculates the ROI per marketing channel, shows the average task turnaround time per team member and automatically issues a critical alert if the risk of budget overrun exceeds 10%” will immediately yield a working system that fits your process.

Conclusion: AI is only as smart as the user who controls it.

3. monday AI Agents: from insight to action

Whereas many AI tools stop at providing advice, AI Agents go one step further: they carry out work. Consider:

  • Automatically following up on leads
  • Generating status updates
  • Identifying risks and initiating immediate actions
  • Analysing data and adjusting processes
  • This shifts the role of teams from operational to supervisory and strategic.

4. monday Workflows: AI within controlled processes

AI does not work in chaos. That is why it works so well with monday.com and why workflows remain essential. Within monday.com:

  • AI Agents operate within clear frameworks
  • Control remains with the organisation
  • Processes are scalable and reliable
  • This is precisely why AI does not replace SaaS, but rather enhances it.

Why does this work so well?

The common thread throughout the Partner Summit was surprisingly simple, yet powerful: “monday AI does the work for you.” Because AI within monday.com isn’t separate from your work, but fully interwoven with it—fuelled by your data, driven by your processes and executed via smart agents—the role of AI shifts from supporting to actually executing. Not a standalone tool, but an integrated engine behind your operations.

Security and knowledge as the foundation

A frequently asked question regarding AI is: what happens to our data? This is precisely where monday.com makes the difference.

With monday MCP (Managed Context Protocol) acting as a secure layer between open AI and your business data, and mondayDB as the underlying architecture, the platform offers a powerful, secure foundation where all business data converges. Think of projects, documents, communication and workflows – everything is stored centrally and continuously synchronised.

The major advantage of this is that AI does not work with external or generic information, but operates entirely within your own environment. Data does not leave the platform and is not used to train public models. This means that AI functionalities such as Sidekick and AI Agents operate within the context of your organisation, without compromising on privacy or control.

Furthermore, this architecture aligns well with European legislation and regulations such as the GDPR. For organisations in sectors such as government, healthcare and finance, this is essential: you harness the power of AI without the risks associated with data management or compliance.

In short: the better your data is organised and secured, the more powerful and reliable your AI becomes.

The role of prompting: underestimated, but crucial

Many organisations believe that AI ‘works by itself’. In practice, we see something different. The greatest impact lies in how you guide AI. Effective prompting means:

  • Providing clear context
  • Being specific about the output
  • Incorporating process logic
  • Iterative improvement

This is precisely where many organisations get stuck and where the greatest gains can be made.

What does this mean for organisations?

The question is no longer: “Should we do something with AI?” But: “How do we integrate AI into our processes without losing control?” Successful adoption requires:

  • Process redesign
  • Training of teams
  • Smart workflow design
  • Governance and data management

And that is precisely where the challenge lies.

Our role as a partner

AI makes building easier, but implementation more complex. As a Dutch Platinum monday.com partner, we at Gorilla Services help organisations with:

  • Translating processes into smart workflows
  • Training teams in the effective use of AI (including prompting)
  • Building bespoke solutions with Vibe and Agents
  • Centralising data and tooling

AI within monday.com is not just a feature; it represents a fundamental shift from managing work to actually getting work done. Organisations that utilise this effectively not only work more efficiently but also smarter and faster.

Ready to take the next step?

Would you like to discover what AI within monday.com can mean for your organisation in concrete terms? Then schedule a demo with our experts. Or take it a step further with our AI-focused Professional Services:
Because as well as being your implementation partner for monday.com, we also provide AI training, prompting best practices and bespoke set-up for seamless collaboration between your team, the monday.com platform and AI.

Together, we’ll ensure that AI doesn’t just work, but truly adds value.