Noordhoff Care

“We now have clarity, transparency and reduced workloads. And if someone is ill, someone else can simply take over their work.”

Linda van der Wel, Marketing & Service Manager, Noordhoff Care

Noordhoff Zorg 1

Fragmented processes Processes were recorded in a fragmented manner (SharePoint, separate documents) or were missing altogether.

Everyone has their own workflow Each department had its own workflows → little overview and consistency at organisational level.

No cooperation between teams No shared structure or workflow

Other tools too limited Previous tooling (Asana/Jira) felt either too limited or too technical.

One central working environment Bringing all processes and projects together in one system (monday.com) instead of separate documents and tools.

Uniform working method Consistent processes across the organisation, but with room for customisation per department.

Strengthening cooperation Enable teams to collaborate more effectively through shared structures, insights, and dashboards.

User-friendly tool Opt for a platform that is widely accepted (not too technical, but powerful).

The solution

The collaboration with Gorilla Services began with the implementation of Freshdesk. That process went smoothly thanks to direct support and clear communication.

When Gorilla demonstrated their own project approach in monday.com, it quickly became clear that this platform could also be the next step for Noordhoff Zorg.

Previous experiences with Asana and Jira had shown that many tools were either too limited or felt too technical.

Monday.com offered the intuitive operation and flexibility that Noordhoff was looking for: attractively designed, easy to share with customers and external parties, yet powerful enough for complex processes.

The rollout got off to a challenging start, as the learning path production proved to be complex. However, Gorilla quickly adapted: another specialist, on-site sessions and closer coordination ensured that confidence grew.

Each department was given its own workspace, processes were standardised, and a superuser group was created to share knowledge and accelerate adoption.

Monday.com thus evolved from a support tool into a central hub where marketing campaigns, learning paths, customer projects and even time registration come together.