They chose Gorilla Services and monday.com
Monday service
One platform for all your service processes
Many IT teams use separate tools for tickets, email and internal requests, which leads to fragmentation and manual work.
monday.com Service centralises all service processes on a single platform, giving IT managers greater control and enabling faster service delivery for the organisation.
monday.com Service centralises all service processes on a single platform, giving IT managers greater control and enabling faster service delivery for the organisation.
- Automate workflows
- Centralise the collection of requests and route them automatically
- Gaining insight into status, lead times and bottlenecks
The impact of monday.com in figures
Amspec – Diederik van Tienen
"monday.com is just as valuable to us as having two extra staff members."
€k
Annual savings achieved through the implementation of monday.com
Savings per person per year
monday.com
Designed for teams that provide services
Whether you work in IT, Facilities, HR or Operations, service requests often come in through various channels.
monday Service brings all service processes together in a single, easy-to-use platform, providing clarity on priorities and responsibilities.
monday Service brings all service processes together in a single, easy-to-use platform, providing clarity on priorities and responsibilities.
Service requests & ticket handling
Bring incidents, service requests and internal queries together in a single centralised workflow. Intake, prioritisation and allocation are handled automatically, regardless of the channel.
Prioritisation
Set up intake procedures and rules based on the type of request, urgency or department. Tickets are automatically assigned to the appropriate team or staff member, without the need for manual sorting.
Management & Reporting
Get an immediate overview of open tickets, processing times, team workloads and bottlenecks. Dashboards provide a clear picture of performance and help improve service quality.
Smart Automation & AI
Less manual work, more control. Automate status updates, notifications, escalations and SLA monitoring entirely without code and tailored to your processes.
Integrations with your existing tools
monday Service integrates seamlessly with tools such as Microsoft Teams, Outlook and Slack, ensuring that communication remains central to your existing IT infrastructure.
Up to 60% less manual work
Through automated intake, prioritisation and allocation of service requests
Faster turnaround times
Thanks to clear workflows, accountability and real-time insights
Greater control for IT teams
A comprehensive overview of status, SLAs and workload on a single platform
Gorilla Services
Our Monday Implementation Team
A system alone isn’t enough; it needs to fit the way your organisation works.
As a Platinum monday.com Partner, Gorilla Services helps companies set up their processes in a smart way.
We translate your processes into a practical monday.com environment where everyone can collaborate using the same overview.
We translate your processes into a practical monday.com environment where everyone can collaborate using the same overview.
- Platinum Monday.com partner
- Over 500 monday.com customers
- Training and coaching for your team
- Integration with existing tools (Teams, Slack, etc.)
Gorilla Services
We’re here to help with any questions you may have
- Easy to use
- Fully customisable
- Try Monday AI for yourself
Contact (English)
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