Over 50,000 support teams work with Freshdesk Omnichannel
One platform for all your customer interactions
With Freshdesk Omnichannel, you can manage all customer queries from one central platform. Whether customers contact you via email, WhatsApp, live chat or social media, everything comes together in one overview for your support team.
Thanks to smart automations, AI support and real-time dashboards, you can work faster, more consistently and with greater insight. No separate tools, no noise, just complete control over your customer communications.
Thanks to smart automations, AI support and real-time dashboards, you can work faster, more consistently and with greater insight. No separate tools, no noise, just complete control over your customer communications.
- One inbox for email, chat, WhatsApp & social media
- Smart workflows and AI support for agents
- Complete insight into performance per channel and team
Gorilla Services assists these and other organisations in the intelligent design and implementation of Freshdesk Omnichannel.
Freshdesk Omnichannel
Everything you need for excellent omnichannel customer service
Freshdesk Omnichannel is not a collection of separate features, but a single platform that brings together channels, teams and automation. This allows you to maintain an overview, work more efficiently and offer consistent service, regardless of how customers contact you.
One central inbox for all your channels
Customers contact you via email, chat, WhatsApp or social media and expect the same service everywhere. With Freshdesk Omnichannel, everything comes together in one overview, including complete conversation history and context.
Enable your support team to collaborate more efficiently
Freshdesk Omnichannel is designed for teams. Tickets are automatically assigned, priorities are clear, and colleagues work together within a single ticket without internal noise towards the customer.
Fewer tickets thanks to AI and self-service
Not every query needs to be directed to an employee. With AI support and a smart knowledge base, customers can help themselves and agents receive support where necessary.
All your questions answered
Freshdesk Implementation
Whether you want to get started quickly or are looking for a comprehensive customer service solution, we offer the perfect implementation package.
We help you choose the right Freshdesk tools for your organisation, so you always get the best solution without unnecessary costs.
We help you choose the right Freshdesk tools for your organisation, so you always get the best solution without unnecessary costs.
Freshchat & Freshcaller
Easily integrate with other Freshworks products
Easily combine Freshdesk Omnichannel. Take advantage of the ChatGPT integration and scale your support across every channel with AI-driven bots.
Freshcaller
Optimally support your agents with an intuitive, all-in-one contact centre solution so they can deliver exceptional service
More about Freshcaller 
Freshchat
Make it easy for support, marketing and sales departments (and even bots!) to communicate with your customers on a large scale.
More about Freshchat Gorilla Services
Platinum partner for over 10 years!
As a platinum partner, Freshdesk holds no secrets for us. Our team of specialists is available every day to help you with your use case, and even after implementation, we continue to help you stay ahead in this rapidly changing world with the best software!
- Largest implementation and integration partner worldwide
- Thousands of customers have already gone before you
- Expert and decisive team
no-obligation consultation
Do not wait until tomorrow, contact us without obligation!
- Free, no-obligation advice from our Freshdesk experts
- Fully tailored to your use case, suited to your company
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