omnichannel customer service
Bring all your service channels together, conveniently in one place
In a world where customers are becoming increasingly demanding, it is essential to serve them on every channel and provide consistent support. That is why we are here to help you implement the right tools and strategies for effective omnichannel customer service.
Software partners
Our digital toolbox
Choosing the right Omnichannel software can be a challenging task. At Gorilla Services, we understand this complexity, which is why we offer our help in making the right choice.
Freshdesk
With intuitive features and seamless integrations, Freshdesk offers the perfect solution to manage customer interactions.
- Better support, lower costs
- Intuitive and contextual support
- Omnichannel solution
Freshchat
Make it easy for support, marketing and sales departments (and even bots!) to communicate with your customers on a large scale.
- Messaging and live chat
- AI-driven chatbots
- Personalise all contact
- Proactively seek out customers with messaging
Freshcaller
Optimally support your agents with an intuitive, all-in-one contact centre solution so they can deliver exceptional service
More about Freshcaller omnichannel applications
Key applications at a glance
With our software and services, we help you roll out your omnichannel strategy and seamlessly connect with your customers' needs
Seamless integration
Our omnichannel software solution is known for its ability to integrate seamlessly with a variety of external applications and systems, creating a flexible and scalable customer service environment.
Centralised customer service interface
Our omnichannel software solution brings all customer communication channels together (such as email, phone, chat, and social media) in one integrated dashboard, making it easier to switch between platforms and manage customer requests more efficiently.
Automation and AI-driven support
Our omnichannel software solution uses automation and AI-driven tools to handle routine customer requests and help employees provide answers faster and more efficiently.
Self-service options
Our omnichannel software solution allows your customers to find answers to their questions themselves through a knowledge base, forums and other self-service tools, reducing the pressure on customer service.
Customer service personalisation
With our omnichannel software solution, you can create personalised customer experiences through targeted communication and customised support paths, which will lead to increased customer satisfaction.
Analyses, reports and steering information
Our omnichannel software solution offers extensive analytics capabilities, allowing you to gain insight into customer behaviour, ticket volumes, and customer service performance, in order to make better decisions and continuously improve service.
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