IT Service Management
Bring all your IT services together in one place
In the competitive world of IT, Freshservice is known as a leader in providing streamlined IT Service Management (ITSM) solutions. Gorilla Service almost always builds its ITSM solution on the Freshservice platform. It makes asset and inventory management a breeze, centralises all IT assets on a single platform, and simplifies maintenance planning and compliance.
- Automation and AI-driven Insights
- Omnichannel Support
- Asset and inventory management
IT Service Management (ITSM)
Key applications at a glance
With our software and services, we help you roll out your IT Service Management solution and seamlessly match the needs of your customers and employees.
Workflow automation
Workflow automation in our ITSM solution enables teams to focus on complex tasks by automating routine processes. It automates ticket routing, prioritisation and other manual tasks, resulting in faster resolution times and improved team productivity.
Omnichannel Support
Our ITSM solution provides omnichannel support, enabling seamless communication with users through different channels such as e-mail, chat and phone. It helps centralise all communication on one platform, making it easier to respond quickly to requests or incidents.
Asset and inventory management
With the asset and inventory management feature, you can effectively manage and track IT assets from one central location. Our ITSM solution makes it easy to keep a detailed inventory of all assets, simplifying maintenance planning and ensuring compliance.
Knowledge base
The knowledge base feature of our ITSM solution is a valuable tool that helps build and maintain a comprehensive database of articles, manuals and FAQs. This enables users to quickly find answers to their questions, reducing the pressure on IT support teams.
Analytics and Reporting
The analytics and reporting function of our ITSM solution provides in-depth insights into IT department performance. It generates detailed reports that help identify trends, measure performance and make data-driven decisions.
Ticketing System
The ticketing system in our ITSM solution is designed to provide a streamlined and organised way of managing service requests and incidents. It helps to efficiently categorise, prioritise and assign tickets to the right teams or individuals.
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Our digital toolbox
Choosing the right IT Service Management setup can be a challenging task. At Gorilla Services, we understand this complexity, which is why we offer our help in making the right choice.
Freshservice
If departments do not work alongside each other and everyone can access the right information, problems can be solved faster.
- Modernising your service management in no time at all
- Discover, optimise and manage all your IT assets.
- Streamline processes across all departments
- Plan and execute projects easily
- A platform that gets all the noses in the same direction
Freshchat
Make it easy for support, marketing and sales departments (and even bots!) to communicate with your customers on a large scale.
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Freshcaller
Optimally support your agents with an intuitive, all-in-one contact centre solution so they can deliver exceptional service
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